Frequently Asked Questions

School Cab provides a reliable and secure transportation service for children, specializing in school drop-offs and pick-ups. Our service features a dedicated team of both in-house drivers and vetted independent contractors, each operating private vehicles that are clearly marked with the School Cab logo. This blend of personal and contracted drivers allows us to offer flexible and efficient transportation solutions, ensuring that every ride meets our stringent safety standards. 

Booking a ride with School Cab is straightforward and can be done through our website, by email, or by contacting us directly at +1 602-518-0745. Simply register on our website, choose your preferred pick-up and drop-off times and locations, and select a subscription plan that fits your needs—available on a weekly, monthly, or annual basis. We are here to make your scheduling process as convenient as possible. 

At School Cab, ensuring the safety of every child is our utmost priority. All of our drivers undergo a comprehensive background check that includes criminal history, driving records, and verification against the national sex offenders directory to ensure maximum safety and reliability. Additionally, each vehicle is rigorously inspected regularly to meet high safety standards. Our commitment to these practices helps us provide a secure and trustworthy transportation service for your children. 

Our drivers are carefully selected based on their driving history and personal background. They receive thorough training on safe driving practices, child safety, and emergency response procedures. 

School Cab operates on all school days, from 6:00 AM to 6:00 PM. We also offer services during school-related activities outside of regular hours upon request. 

You can cancel or modify a subscription service up to 48 hours before the next scheduled week begins without any charges. Late cancellations may be subject to a fee. 

Payments for our services can be made through our secure online platform using credit cards, debit cards, Apple Pay, and Google Pay. Additionally, we offer the flexibility to accept cash payments in advance for those who prefer this method. Choose from our weekly, monthly, and annual subscription plans to find the option that best suits your needs. Our aim is to make the payment process convenient and accessible for all our clients. 

Please contact us directly to discuss any specific requirements or accommodations. We strive to cater to all children's needs to ensure a comfortable and safe journey. 

 At School Cab, we understand the importance of service animals in providing support and assistance. Service animals are welcome in our vehicles when accompanying children who require their assistance. Please inform us when booking if a service animal will be accompanying your child so we can ensure the most comfortable and suitable arrangements are made. 

 Safety is our highest priority, especially when it comes to our younger passengers. School Cab adheres to all state and federal regulations regarding car seat use. We offer appropriate car seats for children of all ages, from infants to school-aged children, for a small fee. Parents and/or guardians may also provide their own car seats if they prefer. If you choose this option, the car seat will be safely returned to you by the end of the day. We encourage you to specify your child’s age and weight when booking, whether using your own car seat or one provided by us, so we can ensure the safest transportation option for each ride. 

 In the event of an emergency, our drivers are trained to immediately contact emergency services and notify School Cab management. We maintain rigorous protocols and regular training to handle emergencies swiftly and safely. 

Our drivers adhere to a strict code of conduct with children, prioritizing safety and respect. They are not permitted to touch any children, except to assist with buckling up the seat belt or car seat when necessary, and only with prior consent through a signed form from the families. Additionally, if a child refuses to buckle up, attempts to touch the driver, or engages in any other inappropriate behavior, the incident will be promptly reported to School Cab management. We will then communicate directly with the family to address the behavior and ensure a safe and respectful environment in our vehicles. Our drivers receive ongoing training in proper communication and behavior management techniques to maintain a positive and secure environment for all passengers. 

 Routes are carefully planned to ensure efficiency and safety. Our drivers utilize leading navigation tools such as Google Maps, Apple Maps, and Waze to navigate and adapt routes as needed. This technology helps in managing real-time traffic conditions, ensuring timely and safe arrivals. Any necessary changes due to traffic or other factors are promptly relayed to the affected families, keeping everyone well-informed and secure. 

 School Cab actively monitors weather conditions and other potential disruptions to ensure the safety and punctuality of our services. In the event of severe weather or unexpected delays, we promptly notify parents of any conditions that may affect scheduled services. Parents and/or guardians are responsible for assessing the safety and feasibility of transportation under such conditions and are encouraged to notify School Cab if they decide to cancel or postpone a ride due to safety concerns. While we strive to maintain regular operations, School Cab is not responsible for delays caused by external factors beyond our control. 

 We highly value your feedback and are committed to providing a clear and accessible process for submitting feedback or complaints. If you have any concerns or suggestions, please do not hesitate to contact us via our dedicated customer service phone line or by emailing us. You can expect a prompt and fair response from our team, as we strive to continually improve our services. Your input is crucial to ensuring the highest quality of care and service for your children. 

 We notify all parents of any scheduling changes during holidays or seasonal periods well in advance, ensuring you have ample time to plan accordingly. 

At School Cab, we prioritize consistency but understand that occasional changes to drivers or vehicles may be necessary. Here’s how we manage such changes:

1. Notification:  Should there be a change in the driver or vehicle for your child's route, we will notify you promptly. This notification will include the new driver's name and the details of the vehicle including its make, model, license plate number, and color. Each vehicle features the distinctive School Cab sign, ensuring it is easily recognizable.
    
2. In Case of Replacing a Driver: If a driver needs to be replaced, either temporarily or permanently, we ensure the replacement driver has undergone the same rigorous background checks and comprehensive training as all other drivers. This maintains our high standards of safety and care.
    
3. Safety and Training: All replacement drivers are subject to the same comprehensive background checks and training as our regular drivers to ensure the highest level of safety and professionalism.
    
4. Vehicle Standards: Replacement vehicles adhere to the same rigorous safety and maintenance standards as our entire fleet. We ensure regular inspections and upkeep in line with state and federal regulations.
    
5. Feedback Encouraged: We welcome and encourage feedback following rides with a new driver or vehicle. Your feedback is crucial for us to maintain our commitment to service quality and address any concerns immediately.

 All drivers must be at least 21 years old, possess a valid Arizona driver's license, and have a clean driving record. They must pass a thorough background check, including a national criminal search, a sex offender registry check, and a social security number trace, to ensure they meet our safety standards. 

Vehicles used by School Cab must not be older than ten years and must pass annual safety inspections to ensure they meet all federal and state safety standards. Each vehicle must have four doors and be equipped with modern safety features such as airbags and ABS.

 School Cab operates within the metropolitan areas of Arizona cities and follows local regulations regarding operational areas. Services are available during typical school hours and extended hours for after-school activities. 

At School Cab, we prioritize the safety of our passengers and drivers. To enhance security and provide a record in the event of incidents or emergencies, some of our vehicles are equipped with dash cameras. These dash cams record video and audio while the vehicle is operational.

Usage of Dash Cam Footage:

• Recording: Dash cams automatically record when the vehicle is online. This footage helps ensure the safety of both passengers and drivers and serves as a reliable account of events during the ride.
• Incidents and Emergencies: In the event of an incident or emergency, dash cam footage may be used to assess the situation, aid in any necessary investigations, and support the resolution process.
• Protection of Footage: Drivers are strictly prohibited from deleting or tampering with dash cam footage. All recordings are securely stored and managed by School Cab to maintain integrity and confidentiality.

Consent:

• Notice to Passengers and Drivers: By entering a School Cab vehicle equipped with a dash cam, passengers and drivers acknowledge that their image and voice may be recorded. This policy is clearly communicated through signage in the vehicle and is available on our website.

Access to Footage:

• Access to dash cam footage is restricted to authorized School Cab personnel and may be shared with law enforcement or other authorities if required by law or necessary for the resolution of disputes.

• Responsibility for Actions: If a driver and/or independent contractor partner deletes or tampers with dash cam video or audio recordings, they will be held fully responsible for any legal issues or consequences that arise as a result of their actions.

• Financial Liability:  In the event that a driver and/or independent contractor deletes or tampers with dash cam video or audio recordings, they will be held fully responsible for any legal issues or consequences that arise. This responsibility includes covering all related expenses, such as court fees, legal costs, and any damages or settlements arising from claims filed against School Cab due to the absence or alteration of footage. The responsible party will be liable for all these costs, ensuring that School Cab is indemnified against any financial losses resulting from such actions. 

• Disciplinary Actions: Engaging in such conduct may also lead to disciplinary actions up to and including termination of the partnership agreement with School Cab.

Enforcement:

• School Cab will enforce this policy rigorously to maintain the integrity and safety of our operations. Compliance with this policy is mandatory for all drivers and independent contractor partners.

 We’re here to assist you with any questions, concerns, or support you may need regarding School Cab services.

📞 Phone: +1 602-518-0745
📧 Email: info@schoolcab.us

Whether you need help with booking, have questions about our policies, or want to provide feedback, our team is available to ensure you have the best experience with School Cab.

Feel free to reach out—we’re happy to help!